Lost papers

Can't find all or some of your official papers? Don't panic, we'll explain what to do.

 

• Make sure your papers are truly lost

Give yourself 48 hours to find them. Once you’ve applied for renewal, your old documents will be flagged and rendered permanently invalid. If you find them later, return them to the issuing authority and do not use them.

• Protect your banking information

If your credit or debit card is also lost, contact your bank as soon as possible to stop it from being used fraudulently.

There is a charge for renewing your papers. Make sure you have received your new card before you start the process.

 

• Make an inventory of what papers were lost

Take a moment to recall the contents of the wallet or bag you can no longer find. Each document will then need to be applied for separately.

• You can apply to renew your identity card, passport, driving licence and vehicle registration document (carte grise) on the ANTS website
• You can order a new Carte Vitale (health insurance card) from your Ameli account at www.ameli.fr

 

• Ask for your missing papers to be re-issued

Your identity documents should be urgently re-issued, as proof of identity is required for certain official documents (driving licence, health insurance card, etc.)

Has a bag or wallet containing some or all of your official papers been stolen? Don't panic, we'll explain what to do.

 

• First of all, protect your bank details

If your credit or debit card was also stolen, contact your bank as soon as possible to stop it from being used fraudulently.

 

There is a charge for renewing your papers. Make sure you have received your new card before you start the filing process.

 

• Make an inventory of the papers that have been stolen

Take a moment to recall the contents of the wallet or bag that was stolen. Each document will then need to be applied for separately.

• You can apply to renew your identity card, passport, driving licence and vehicle registration document (carte grise) on the ANTS website.
• You can order a new Carte Vitale (health insurance card) from your Ameli account at www.ameli.fr

 

• Report the theft

To do this, you must file a report with the gendarmerie or the national police regarding the theft of your papers.

 

If you wish, you can file a pre-report online so that you can take the time to fill out the list of items stolen, detail the facts once things have calmed down, and save time when you go to the police station.

 

You will then be issued with a theft report receipt. You will usually be asked to provide this theft report when you apply to renew your documents.

 

• Ask for your missing papers to be re-issued

Your identity documents should be urgently re-issued, as proof of identity is required for certain official documents (driving licence, health insurance card, etc.).