Help & contact

You can find and track all your procedures in your account.

There are five possible status:

• Being analysed by the processing department : The application is currently being analysed by a government agency.
• Pending online filing: Additional documents are needed for the application. Please resume filing to move your case forward.
• Abandoned: You cancelled this application.
• Rejected by the processing department: Application rejected by the government.
• Completed: Application finalised. Your document will be sent to you in the next few days.

How do I pay for my vehicle registration document?

Once you have filed your application online, you must pay the transaction fees.
You will need your credit card to do this.

 

Secure payment

Please note that online payments are secure, which is why you may encounter messages such as:

• "Your payment attempt has failed, please try again"
• "Unable to continue. The session does not exist or has timed out".

In the first case, the "3D Secure" security system is used to authenticate the cardholder (very often, this is a unique code received by text message, or the payment must be validated through a banking app).
If this happens, please contact your bank to check that 3D Secure is set up to validate your transactions.

If this is the second message, it is likely that the "Bank protection" module of your "Kaspersky" antivirus software is activated.
In this situation, deactivating or configuring this module will allow you to finalise your payment.

 

Payment confirmation 

If your encounter messages such as:

• "The outcome of your payment has not yet been communicated to us, please come back later"
• "Payment pending outcome - Please resume your transaction later"

Rest assured, this means that the vehicle registration system is waiting for confirmation of the payment you just have made.
We invite you to wait until the next day to complete your application.