Description of the service
Obtaining a receipt or refund
Description of the service
À savoir
If you need to obtain a receipt or a refund following a payment anomaly, please follow the steps below.
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Préparer les documents à fournir
3 documents to provide
- An identity document
- Proof of the vehicle's status
- Proof of address
If you are doing this for someone else, you will need to provide a power of attorney and proof of identity.
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Les grandes étapes de la démarche
15 minutes pour faire votre démarche
- 1Logging in via France Connect
Once you have logged in to your space with your FranceConnect identifiers:
- Click on the “New Request” button
- Select "Registration"
- Select the "Make another request" service
- 2Start the process
- Enter the plate number
- Enter the details of the registrant named on the vehicle registration document if the service is for someone else
- Submit the supporting documents
- 3Send the request to be processed by the relevant department
Once the request has been sent to the receiving department for processing, you cannot modify it. You can't delete it either.
- 4Resuming the process for finalisation
- You may be asked by the receiving department to provide additional supporting documents,
- Once the process has been completed, you can go back to your application to confirm it or, if necessary, pay by credit card.
- 5Follow the progress in your ANTS space
To check the status of your online application, log in to your account.