Description of the service

Obtaining a receipt or refund

Description of the service

À savoir

If you need to obtain a receipt or a refund following a payment anomaly, please follow the steps below.

Voir plus

Start your online transaction

Préparer les documents à fournir

  • An identity document
  • Proof of the vehicle's status
  • Proof of address

If you are doing this for someone else, you will need to provide a power of attorney and proof of identity.

Voir plus

Les grandes étapes de la démarche

15 minutes pour faire votre démarche

  1. 1
    Logging in via France Connect

    Once you have logged in to your space with your FranceConnect identifiers:

    • Click on the “New Request” button 
    • Select "Registration"
    • Select the "Make another request" service

  2. 2
    Start the process
    • Enter the plate number
    • Enter the details of the registrant named on the vehicle registration document if the service is for someone else
    • Submit the supporting documents

  3. 3
    Send the request to be processed by the relevant department

    Once the request has been sent to the receiving department for processing, you cannot modify it. You can't delete it either.

  4. 4
    Resuming the process for finalisation
    • You may be asked by the receiving department to provide additional supporting documents, 
    • Once the process has been completed, you can go back to your application to confirm it or, if necessary, pay by credit card.

  5. 5
    Follow the progress in your ANTS space

    To check the status of your online application, log in to your account. 

    6. Start your online transaction

Questions associées

The FranceConnect account is a login system shared by several government agencies. It allows you to connect to ANTS services without having to create an account. To do this, use the same login details from one of the following sites:

  • Impots.gouv.fr
  • Ameli.fr
  • L’identité Numérique de La Poste,
  • Mobile Connect et Moi
  • MSA.

See all the questions about creating/logging in to your account in our dedicated FAQ.

The Vehicle Identification Form (FIV) is used to carry out certain administrative procedures when the vehicle does not have a registration document (carte grise):

  • To present the vehicle for a roadworthiness test, in particular when requesting a duplicate in the event of loss or theft
  • To export a damaged used vehicle whose registration document has been withdrawn
  • To sell the vehicle at auction or by the estates department

This is a document issued by the Ministry of the Interior which lists the vehicle's technical specifications. It does not authorise the vehicle to be driven.

 

The application is filed online. If you need assistance, you can take your supporting documents to a Point Numérique, where someone will help you through the process.